Terms & Conditions

Website Terms and Conditions

1. Your order & contract

Your order for goods is accepted and a contract is formed between Holland & Barrett and you when we despatch the goods you have ordered and not before. No contract is formed at the time that payment is made, or has been taken from you by Holland & Barrett, nor at the time that you receive an email from Holland & Barrett acknowledging receipt of your order.

Up until the time that the goods are despatched, your order may not be accepted by Holland & Barrett, or may be cancelled by you.

For security reasons we may restrict the volumes of certain items to be sold in any one transaction.

The goods advertised on our web site are intended for sale to persons dealing as consumers and are not for re-sale.

Once the contract is in place between you and us, Holland & Barrett shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Your contract is with Holland & Barrett Limited,45 Henry Street, Dublin D01 E9X8. You may also contact us by telephone on 1800 90 15 95 (free to call from a landline, but check charges with your mobile phone service provider), or alternatively, you can email us at customerservices@hollandandbarrett.com 

2. Cancelling your order

You have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service, subject to the exceptions below. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, perishable food items and items where the hygiene seal has been broken.

You must inform Holland & Barrett of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 1800 90 15 95 (free to call from a landline, but check charges with your mobile phone service provider), within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods whilst they are in your possession and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See returns section for details of how to return goods to us.

For full details of your rights under the Consumer Rights Act 2022, please contact the CCPC or a Solicitor.

3. Click & collect from stores

Delivery to stores is free if you spend €30 or more and €2.99 when you spend less than €30. The delivery charge will be added to your order at checkout, where it applies.

You will be advised of the earliest delivery date your order may be ready for collection at the time you place your order. Delivery times cannot however, be guaranteed. We will send you a text or email when your order is ready for collection. 

Please do not go to the store to collect your order until you have received this confirmation that it is ready for collection. Please take your order confirmation with you when you go to collect your order. Orders delivered to stores that are not collected within 14 days of the collection date will be returned to the warehouse and a refund processed.

For delivery times, please see delivery page

4. Delivery to your home

Delivery to your home will be free if you spend €30 or more and will be charged at €4.99 if you spend less than €30.You will be advised of the estimated delivery date at the time you place your order. Delivery times cannot be guaranteed. We may split your delivery into more than one parcel, if all of the items you have ordered are not available at the same time. If we do this we will only charge you once for delivery.

Exceptions apply

We cannot guarantee delivery times and during sale periods and over Bank Holidays delivery will take longer than usual.

5. Customs fees

Our terms of sale to our customers in Ireland are usually delivery duty paid. This means, the amount paid by you is fully inclusive of all duties, taxes and customs clearance fees. Where duty is payable this will be met by Holland & Barrett, however the goods advertised on our website are intended for sale to persons dealing as consumers only and not for businesses or for re-sale. We reserve the right to charge customs clearance fees for orders over €150 and to accept or reject any order. 

6. Returns & refunds

We hope that you are completely happy with your purchase, however, this policy is in addition to your legal rights and does not affect your right to return items to us. 

If you change your mind, simply return the unused item within 30 days of ordering (or 14 days after the day you received it, whichever is longer) and we’ll refund what you have paid for it.  We will issue a refund to the payment method used to pay for the order within 7 days of us receiving the return and checking it.

7. Returns to store

If you would like to return your item(s) to store, please bring along your order dispatch email, either on your device or printed out, this contains a unique returns QR code, a member of staff will be happy to help issue a refund for the item.

8. Returns by post

If you wish to return your order by post, please send it to Holland & Barrett, Kildare Tourism Enterprise centre, Monasterevin Road, Kildare Town, R51 A262. You will need to pay for the return postage and packing costs. Please package the order carefully. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don't make it back to our warehouse and please retain your proof of postage.  A refund will be issued within 7 days of us receiving your item.

If you need any further support, please contact our customer services team.

9. Faulty or damaged products

We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, you can contact our Customer Care team with details of the damage via our contact form or on 1800 90 15 95 (free from a landline, but please check charges with your mobile phone service provider) and we will happily refund or replace it once the fault or damage is agreed.  We will advise you at this time of what action you need to take.

10. Returning food products

If you find any of our food products in a state not for human consumption, please get in touch through our contact form.

11. Missing items

If you have any missing products from your order then please contact our Customer Care team via our contact form or on 1800 90 15 95 (free from a landline, but please check charges with your mobile phone service provider).

Lost parcels or missing items must be reported to us within 30 days of the dispatch date. We will not be liable for any loss should you fail to do this.

12. Complaints

Please contact us if you are not happy with any product or service you receive from us, as we always want to have the chance to put things right if we can.  Please either email us at customerservices@hollandandbarrett.com and include your name, order number and contact number so we can be in touch with you as soon as possible.

13. Governing law

These terms and conditions will be governed by and interpreted in accordance with Irish Law. You agree to submit to the jurisdiction of the Irish Courts. All contracts will be concluded in the English language.

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